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Please read
through our faq's. If you still require clarification
on any question or have a general inquiry please
contactour office and a
customer service representative will be happy to assist
you.
What do you do?
We remove junk and unwanted materials/items from residential
and commercial properties. Our rates include all labour,
loading of the materials from anywhere on your property,
clean up and all disposal/recycling fees. We provide
all customers with an up-front written estimate before
any work begins.
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What type
of things do you remove?
We will remove almost anything provided it can be
lifted by two people and is not hazardous. Examples
include:
Furniture - Couch, sofa-bed, mattress,
armchair, cupboard, filing cabinets
Appliances - fridge, freezer, washer
dryer, computer, stereo, printer, TV, fax machine
Cellar, loft & garage - boxes,
books, kitchenware, tools, clothes, fireplace, lawn
mower
Garden refuse- branches, grass, leaves,
soil, dirt, sod, compost, turf
Wood - fencing, firewood, lumber, plywood,
shed, gate
Construction/ demolition - plaster,
drywall, broken patio, pallet, crate, glass, concrete
Roofing / Flooring - tiles, asphalt,
carpet, wood, flooring
We can not remove Hazardous Materials, including paint,
chemicals, solvents, motor oils, asbestos, propane tanks,
creosote (railway ties), biological or medical related
waste.
Please call our office if you have questions or require
further clarification. If you have materials that we
cannot accept we will do our very best to assist you
with finding an alternative/environmentally sound solution.
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Why can't
you take hazardous materials?
We are not licensed or insured to carry hazardous materials.
Call your local recycling or waste management hotline
for further assistance.
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Are you insured?
Yes. Our trucks and labourers are fully licensed and
insured in case of accidental damage or injury. We are
also licensed by the Ministry of Environment to haul
away household and commercial junk.
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Do you provide
moving services?
No. Our trucks are not properly equipped and we are
not insured to move. We can however move items from
one room to another on the same site for a small additional
charge.
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Does Just
Junk recycle and donate?
Yes. We donate any reusable furniture, electronics,
clothing and home wares to local charities. Even salvageable
construction debris is donated to Habitat for Humanity.
We also recycle paper, metals, concrete and various
other materials, keeping as much as 60% of your junk
out of landfills.
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Why do you
charge?
Just Junk needs to cover the costs of transport, labour
and disposal of your materials (disposal fees are based
on the weight of the debris).
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How do you
charge?
In general we charge by volume in terms of how much
space your junk takes up in our truck. However, if you
are wishing to dispose of heavier materials such as
concrete or plaster surcharges would apply as we need
to account for the additional disposal fees.
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Why can't
you give me an exact price over the phone?
Our rates are based on the amount and type of junk being
removed. Until we see what is to be removed, we can't
provide you with an exact price. Once on-site, simply
indicate what you would like us to remove and a service
representative will provide you with a no-obligation
free estimate. If you’re pleased with the quote
we come prepared to begin the job right away!
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How much
notice do you require?
In most instances we can be out to your location within
a 24-48 hour time frame. If you are looking to get your
junk removed on a specific day and time please call
our office in advance to schedule ahead.
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Why are
appointments booked in two-hour windows?
To allow for unforeseen circumstances, such as traffic
or jobs that were larger than expected, appointments
are booked in two-hour slots. The truck team will call
15 to 30 minutes before arrival to let you know exactly
when they are on their way.
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Do I have
to be at the property to have the job done?
Not always. Provided we can access your materials and
have a solid understanding as to what needs to be removed,
we will call you once on site with an exact quote. If
you have us proceed we’ll process your credit
card remotely upon completion. A copy of the quote,
invoice, receipt and fridge magnet will either be left
in the mail box or mailed to a secondary location for
you.
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How big
is your truck?
Our truck holds up to 15 cu yards or 400 cubic feet
measuring 10 ft. (L) x 8 ft. (W) x 5 ft. (H). Also remove
the what is a cu yard and cu/ft info.
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What is
a cubic yard? Cubic Foot?
A cubic yard is 3 ft. high x 3 ft. wide x 3 ft deep,
equivalent to 27 cubic feet. A cubic foot is a block
1 ft. high x 1 ft. long x 1 ft. deep. Using the rate
card, a service representative will quantify the amount
of junk you have in cubic yards or cubic feet and access
the nature of the materials you are wishing to dispose
of before providing you with a quote.
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What equipment
does your junk truck come with?
Aside from the two strong labourers our trucks come
equipped with disposal bins, dolly, garbage bags and
various small tools to ensure that your junk is removed
in a safe and timely manner.
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As far as
my flooring and walls are concerned – do I need
to worry?
In cases where we are removing junk from inside your
home or business we’re extra careful to ensure
that no damage occurs to your walls and floors. For
your peace of mind and ours we are fully insured in
case of accidental damage or injury.
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What do
you do with the junk?
Over 60% of the material removed from homes and businesses
is donated to either a local charity or recycled. The
remaining material is disposed of at a landfill or transfer
station for further processing.
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Where are
you based?
Our offices are in St. Catharines, Ontario. For further
details please see our contact
page
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Why use
your service instead of a disposal bin?
We do all the loading and clean up for you and our charges
reflect only the volume of junk we remove. In most instances,
when you rent a bin you have to pay for the entire volume,
regardless of how much space you utilize. In many cases,
others will throw junk into your bin leaving you with
cost of disposal. In most cases our prices remain competitive
with disposal bins, we recycle a lot more – and
provide all labour! See our better than bins page for
further details. See Just
Junk v.s. Disposal Bins Chart!
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